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MACMILLAN INTERNATIONAL HIGHER EDUCATION

<p>MACMILLAN INTERNATIONAL HIGHER EDUCATION</p>

MACMILLAN INTERNATIONAL HIGHER EDUCATION


www.macmillanihe.com

Macmillan International Higher Education

4 CRINAN ST,
LONDON,
N1 9XW
UK

From JUNE 1st

*All Books are distributed through:

KNO VA, Springer Nature

Remittendenabteilung VA
c/o KNV Logistik
Ferdinand-Jühlke-Str. 7
99095 Erfurt
GERMANY

Orders: row-booksellers@springernature.com 

Customer service: Kerstin.Meissner@springer.com


From  June 1st 2018 stock will no longer be dispatched by MDL but by KNO.

The transition applies to the Macmillan International Higher Education textbook division of Macmillan Education and all associated imprints (‘Palgrave’, WH Freeman, Worth Publishers, Bedford St Martin’s, Roberts). 
The KNO global fulfillment Centre based in Erfurt, Germany will provide distribution for all Springer and MIHE titles, which we feel will simplify this process, ensure greater consistency of service and provide greater clarity for customers. 

There are no changes required for order placement or Customer Services. 

Your usual Sales Representatives and Springer Customer Services contacts will remain as they currently are.  This is just a change in fulfillment warehouse.

Any questions or queries you may have, please consult with your local Sales Representative, you can find details of their contact details here: https://www.macmillanihe.com/page/sales-contacts/ 


Returns: 

As of June 1st 2018 we are also changing the returns addresses for MIHE titles, please ensure you update all relevant systems to reflect this, we will have an initial transitional period to ensure stock sent to MDL in error is credited, however returns send in error to MDL end after 90 days will cease to be credited.  For our updated full returns policies please refer to our website or contact your local sales representative.

All Customers - Please continue to submit returns requests to your local Sales Representative or your Springer Customer Services Centre (SCSC) as you currently do.

From JUNE 1st

For ROW customers – please send all authorized returns to:

KNO VA, Springer Nature

Remittendenabteilung VA
c/o KNV Logistik
Ferdinand-Jühlke-Str. 7
99095 Erfurt
GERMANY

Returns Policy

  • From 1st March 2017, Returns are allowed between 4 to 16 months of invoice date and must be in resalable condition
  • Include a copy of the packing slip or original invoice information to expedite processing and avoid a possible 10% processing penalty
  • For your protection, we recommend all returns be sent via a traceable method
  • Damaged books must be reported within 2 months of billing date
  • Previous returns restrictions for specific global territories remains in place
  • We are not responsible for product returned that does not belong to us

KNO delivery times for standard orders

Lead delivery times (KNO standard shipment)

UK:
All shipments from KNO to the UK are sent out via DPD (reaches the UK within 2-3 working days).
From 100kg onwards it’s sent via freight (reaches the UK within 4-7 working days)

Europe:
Shipments are sent out via standard mail (not trackable) if the weight is up to around 2kg (average amount, exact weight may differ per country)
From approx. 2kg onwards shipments are sent via DPD (delivery times 2-3 days)
From approx. 55kg (average amount, exact weight may differ per country) onwards shipments are sent via freight (delivery times 4-7 days)

Rest of the World (eg Middle East)
Shipments are sent out via standard mail (not trackable) if the weight is up to around 30kg (average amount, exact weight may differ per country)
From approx. 30kg (average amount, exact weight may differ per country) onwards shipments are sent via freight (delivery times 4-7 days)
However, these customers usually are delivered via a UK-Shipper, so the UK times apply. Or they pick up at the warehouse


 

Macmillan Higher Education Textbooks

Operational Changes Guide for Customers   Effective March 1st, 2017

Changes apply to imprints; Palgrave, WH Freeman, Worth Publishers, Bedford St Martin’s, Roberts, USB 

Ordering Information & Customer Service Inquiries

Effective March 1st, 2017, all book orders for Palgrave Higher Education, including all of the above imprints, should be sent to:

Springer Customer Service Center GmbH

Tiergartenstrasse 15-17
69121 Heidelberg
GERMANY
Tel: +49 (0) 6221 345 4301
Fax: +49 (0) 6221 345 4229

Email row-booksellers@springernature.com

Application Form

To be clear, customers can place mixed orders for Palgrave and Springer titles in a single order to SCSC.  The order will automatically be split by SCSC, and routed to KNO accordingly for fulfillment.  Customers will then receive separate invoices.

For all customers outside of the UK, all invoices for Palgrave and Springer orders will be priced in Euros.

To establish a new “price and availability” feed, please contact Customer Services to organize this.  Orders through Nielsen and PubEasy will continue as per normal.


20. December 2017

Palgrave Higher Education has changed the name to Macmillan International Higher Education

 is a cutting-edge publisher of textbooks and learning resources for university-level students.

Develops and distributes textbooks, e-books and interactive e-learning resources primarily for University-level students, from undergraduate to postgraduate, in Social Sciences, Humanities, Business, and Study Skills.
Key subjects: Business, Economics, Law, Biochemistry, Genetics, Psychology, Film, Media and Cultural Studies.

As part of Springer Nature network is truly global and Palgrave has offices, staff and agents in over 50 countries. 


Imprints

As Macmillan International Higher Education, publish and distribute a range of successful imprints. MIHE publish the Palgrave imprint for a global audience and carry a selection of STEM textbooks from Springer.
Also represent Bedford St Martin’s, W.H. Freeman and Worth Publishers outside of North America.

Palgrave

http://www.palgrave.com/gp/

Palgrave is an imprint of Macmillan, a company with deep historic roots, publishing its first books in 1843. In 1861 The Golden Treasury of the Best Songs & Lyrical Poems in the English Language was published, edited by Francis Turner Palgrave, from whom Palgrave would later take its name. In 1970, Palgrave, under the imprint of Macmillan Press, published the first edition of one of its current bestselling titles, Engineering Mathematics by K. A. Stroud, followed two years later by the economics text Growth and Development by Thirlwall. The Mastering series launched in 1982 andMastering Modern World History by Lowe is still a world-wide success today. Some of our key business titles were first published in the 1990s – Bratton and Gold's Human Resource Management is now going into its sixth edition. Reflecting the changing Higher Education environment, we launched our first study skills title in 1999, Cottrell's The Study Skills Handbook, helping many thousands of students to succeed in their studies through the discovery and development of their own personal learning styles. It is the UK's bestselling textbook in any subject. 

At the turn of the millennium, the Palgrave brand was born and brought with it new ideas and technology to kick start our digital publishing. Most Palgrave titles are now published as eBooks as well as in print format, and some of our key titles include video, audio and interactive elements. We are market leaders in Politics, Study Skills and Social Work, with a great breadth and depth of publishing in Psychology, Business, Economics, and the Humanities, key titles in Law, Modern Languages and Engineering, and a popular British Film Institute imprint. 

Bedford St Martin's

In 1981, Charles Christensen and Joan Feinberg founded an imprint of St. Martin's Press called Bedford Books and started work on The Bedford Reader. Today, Bedford St. Martin's is publishing across the disciplines of English, History, Communication, Music, and College Success. Books like A Writer's ReferenceThe Bedford Series in History and Culture, and A Speaker's Guidebook work because they grow from where disciplines are, where they're going, and what they need. ​
Springer

Springer is a leading global scientific, technical and medical portfolio, providing researchers in academia, scientific institutions and corporate R&D departments with quality content through innovative information, products and services. ​
Worth Publishers

In 1966, Robert Worth and his colleagues created Worth Publishers, a company dedicated to publishing a highly selective list of college textbooks, each individually developed to meet the needs of students and teachers in the Social Sciences. Worth is currently proud to be the home of the world's leading introductory psychology series by David Myers and 2008 Nobel laureate Paul Krugman's introductory economics texts, among other stellar texts. 

W.H Freeman

In 1946, William Freeman founded W. H. Freeman and Company and published Linus Pauling's General Chemistry, which revolutionized the chemistry curriculum and established the prototype for a Freeman text. W.H. Freeman quickly became a publishing house where leading researchers could make significant contributions to mathematics and science and remains so today.

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