Customer service: Kerstin.Meissner@springer.com
From June 1st 2018 stock will no longer be dispatched by MDL but by KNO.
The transition applies to the Macmillan International Higher Education textbook division of Macmillan Education and all associated imprints (‘Palgrave’, WH Freeman, Worth Publishers, Bedford St Martin’s, Roberts).
The KNO global fulfillment Centre based in Erfurt, Germany will provide distribution for all Springer and MIHE titles, which we feel will simplify this process, ensure greater consistency of service and provide greater clarity for customers.
There are no changes required for order placement or Customer Services.
Your usual Sales Representatives and Springer Customer Services contacts will remain as they currently are. This is just a change in fulfillment warehouse.
Any questions or queries you may have, please consult with your local Sales Representative, you can find details of their contact details here: https://www.macmillanihe.com/page/sales-contacts/
Returns:
As of June 1st 2018 we are also changing the returns addresses for MIHE titles, please ensure you update all relevant systems to reflect this, we will have an initial transitional period to ensure stock sent to MDL in error is credited, however returns send in error to MDL end after 90 days will cease to be credited. For our updated full returns policies please refer to our website or contact your local sales representative.
All Customers - Please continue to submit returns requests to your local Sales Representative or your Springer Customer Services Centre (SCSC) as you currently do.
From JUNE 1st
For ROW customers – please send all authorized returns to:
KNO VA, Springer Nature
Remittendenabteilung VA
c/o KNV Logistik
Ferdinand-Jühlke-Str. 7
99095 Erfurt
GERMANY
Returns Policy
- From 1st March 2017, Returns are allowed between 4 to 16 months of invoice date and must be in resalable condition
- Include a copy of the packing slip or original invoice information to expedite processing and avoid a possible 10% processing penalty
- For your protection, we recommend all returns be sent via a traceable method
- Damaged books must be reported within 2 months of billing date
- Previous returns restrictions for specific global territories remains in place
- We are not responsible for product returned that does not belong to us
KNO delivery times for standard orders
Lead delivery times (KNO standard shipment)
UK:
All shipments from KNO to the UK are sent out via DPD (reaches the UK within 2-3 working days).
From 100kg onwards it’s sent via freight (reaches the UK within 4-7 working days)
Europe:
Shipments are sent out via standard mail (not trackable) if the weight is up to around 2kg (average amount, exact weight may differ per country)
From approx. 2kg onwards shipments are sent via DPD (delivery times 2-3 days)
From approx. 55kg (average amount, exact weight may differ per country) onwards shipments are sent via freight (delivery times 4-7 days)
Rest of the World (eg Middle East)
Shipments are sent out via standard mail (not trackable) if the weight is up to around 30kg (average amount, exact weight may differ per country)
From approx. 30kg (average amount, exact weight may differ per country) onwards shipments are sent via freight (delivery times 4-7 days)
However, these customers usually are delivered via a UK-Shipper, so the UK times apply. Or they pick up at the warehouse
Estimated delivery costs (*prices are subject to change)
Macedonia
100 kg = 369,00€
50 kg = 180,70€
20 kg = 71,90€
10 kg = 39,20€
Hungary
100 kg = 369,00€
50 kg = 180,70€
20 kg = 71,90€
10 kg = 39,20€
Romania
100 kg = 369,00€
50 kg = 180,70€
20 kg = 71,90€
10 kg = 39,20€
Macmillan Higher Education Textbooks
Operational Changes Guide for Customers Effective March 1st, 2017
Changes apply to imprints; Palgrave, WH Freeman, Worth Publishers, Bedford St Martin’s, Roberts, USB
Ordering Information & Customer Service Inquiries
Effective March 1st, 2017, all book orders for Palgrave Higher Education, including all of the above imprints, should be sent to:
Springer Customer Service Center GmbH
Tiergartenstrasse 15-17
69121 Heidelberg
GERMANY
Tel: +49 (0) 6221 345 4301
Fax: +49 (0) 6221 345 4229
Email row-booksellers@springernature.com
Application Form
To be clear, customers can place mixed orders for Palgrave and Springer titles in a single order to SCSC. The order will automatically be split by SCSC, and routed to KNO accordingly for fulfillment. Customers will then receive separate invoices.
For all customers outside of the UK, all invoices for Palgrave and Springer orders will be priced in Euros.
To establish a new “price and availability” feed, please contact Customer Services to organize this. Orders through Nielsen and PubEasy will continue as per normal.
In 2017 Palgrave Higher Education has changed the name to Macmillan International Higher Education.
Is a cutting-edge publisher of textbooks and learning resources for university-level students.
Develops and distributes textbooks, e-books and interactive e-learning resources primarily for University-level students, from undergraduate to postgraduate, in Social Sciences, Humanities, Business, and Study Skills.
Key subjects: Business, Economics, Law, Biochemistry, Genetics, Psychology, Film, Media and Cultural Studies.
As part of Springer Nature network is truly global and Palgrave has offices, staff and agents in over 50 countries.
As Macmillan International Higher Education, publish and distribute a range of successful imprints. MIHE publish the Palgrave (Red Globe Press since 2018) imprint for a global audience and carry a selection of STEM textbooks from Springer.
Macmillan International Higher Education represents Bedford/St. Martin's, WH Freeman and Worth in the following regions:
- Europe and the United Kingdom
- Russia
- Middle East
- Japan
- Africa
- India and Pakistan
- Latin America and the Caribbean
Red Globe Press
Red Globe Press is an imprint of Macmillan, a company with deep historic roots, publishing its first books in 1843. Red Globe Press stands for high-quality publishing, specialising in textbooks for Higher Education students across the world, primarily in Social Sciences, Business and Management, Humanities and Study Skills.
After 17 years publishing under the Palgrave imprint, Red Globe Press was born in 2018. Publishes market leading textbooks in Business, Politics, Study Skills and Social Work, and offer great breadth and depth in Psychology, Economics, and the Humanities, key titles in Law, Modern Languages and Engineering, and texts by the Royal Shakespeare Company.
New globe logo is a modern version of one of the logos used by Macmillan in the nineteenth century and current books build on the success of the outstanding titles established under previous imprints, Macmillan Press and Palgrave. First study skills title, Cottrell’s The Study Skills Handbook, published under the Macmillan Press imprint in 1999, remains the UK’s bestselling textbook in any subject. Through such textbooks, Red Globe Press helps many thousands of students to succeed in their studies by encouraging discovery and fostering individual learning.
Bedford St Martin's www.macmillanlearning.com
In 1981, Charles Christensen and Joan Feinberg founded an imprint of St. Martin's Press called Bedford Books and started work on The Bedford Reader. Today, Bedford St. Martin's is publishing across the disciplines of English, History, Communication, Music, and College Success. Books like A Writer's Reference, The Bedford Series in History and Culture, and A Speaker's Guidebook work because they grow from where disciplines are, where they're going, and what they need.
Springer
Springer is a leading global scientific, technical and medical portfolio, providing researchers in academia, scientific institutions and corporate R&D departments with quality content through innovative information, products and services.
Worth Publishers www.worthpublishers.com
In 1966, Robert Worth and his colleagues created Worth Publishers, a company dedicated to publishing a highly selective list of college textbooks, each individually developed to meet the needs of students and teachers in the Social Sciences. Worth is currently proud to be the home of the world's leading introductory psychology series by David Myers and 2008 Nobel laureate Paul Krugman's introductory economics texts, among other stellar texts.
W.H Freeman www.whfreeman.com
In 1946, William Freeman founded W. H. Freeman and Company and published Linus Pauling's General Chemistry, which revolutionised the chemistry curriculum and established the prototype for a Freeman text. W.H. Freeman quickly became a publishing house where leading researchers could make significant contributions to mathematics and science and remains so today.